Gainsight Integrates With Clarizen To Enhance Customer Experience

Published: December 11, 2015

clarizen gainsight imageGainsight, a customer success management solutions vendor, is now integrated with Clarizen, a work management application. The integration is designed to provide sales and customer service teams with the data they need to manage post-sale engagement, service delivery and customer satisfaction.

The company notes that it’s enterprise project management and work collaboration solution, combined with Gainsight’s customer metric tracking, enables sales and services professionals to access, share and manage customer health information, including milestones, initiatives and escalations.

The integration also positions users to:

  • Ensure effective communications across all teams as they work in their preferred tools by leveraging the three-way integration with Salesforce, Clarizen and Gainsight;
  • Communicate clearly what features the sales team promised the customer and what was implemented through a shared feature checklist;
  • Send an automated, personalized email message to customers when they reach a key project milestone – such as onboarding – or complete their implementation project; and
  • Create a scorecard that represents the state of the ongoing project.

“Transparency and visibility should power every company’s customer success organization, as the customer experience is the lifeblood of business,” said Rachel Haim Hadas, VP of Product at Clarizen. “This 360-degree customer-related visibility ensures the customer experience is seamless from start to perpetual renewal.”

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