Periods of intense change often bring improvements due to paradigm shifts in the way we conduct our business. During times of change assumptions are challenged, boundaries are forced and better ideas emerge from the rubble of the status quo. We are currently going through this type of paradigm shift whereby the sales process is changing to meet the demands of empowered customers. So, in this environment how does a marketer establish credibility and custom tailor the marketing outreach to anticipate and meet customer needs? Carefully designed demand generation programs will integrate your customers into the lead nurturing process and help propel your marketing efforts with renewed energy and relevancy.
Here are some clear strategies to help bring your current customers into the future growth of your business:
• Know thy customer: Most companies collect loads of information from their customers but only the successful firms integrate the voice of the customer into their sales process. This requires that the firm recognizes who their most profitable customers are and have an ongoing dialog with these customers by following category trends, industry advisors and trade hot button issues. The content collected can be an excellent source to enrich your demand generation program. It will not only be relevant but it will also help establish credibility and authority in your selected segments.
• Listen: It is a generally accepted sales process that the foundation of successful selling is the ability to listen. According to Nielsen, companies include surveys, advisory board discussions and social media as part of their marketing. The insight gained from monitoring tools helps the firm polish its value proposition and deliver consistently relevant content that helps build relationships.
• Customers are best referral sources. Nothing says that a firm excels at what they do better than having customers endorsements prominently displayed in their marketing material. A targeted program like opinion pieces or industry trend reports will help a company become a thought leader.
• People move around – network, network, network. Marketing professionals often serve at their post less than two years. They remain in a marketing role even when they move from one company to another. Often these professionals stay in the same category so someone who is not able to do business with you due to internal conflict may be hired by an organization that may be free to work with you. It is always a good idea to keep regular check points with known contacts and to constantly develop new contacts. It is much easier and cheaper to keep your database fresh on a regular basis.
• Ensure minimum of 5 touch points at each company. It takes a minimum of five contacts at a company to secure repeat business. This is especially true in complex business to business purchasing decisions. Once you sign on with a customer it is good practice to ensure more people at the same firm know about you and your services. It will help you stay top of mind and carve the path for repeat business.
Current customers can be a very effective genesis of a successful marketing outreach. A business that is very clear about what its customers really value will make efficient decisions about how to acquire new customers. Through listening, encouraging two way dialog and truly interacting with the customers your firm will be able to craft an effective demand generation program that will bring in the desired results. The important thing to keep in mind is that targeted communication going out to your prospects requires different dynamics than the one you send to your customers. Customers’ priorities and information needs are different. Your expectations and success metrics from a deliberate customer communication program is also different. But they should both lead to the same overall outcome; business growth. Therefore, your demand generation outreach must include both segments. Current customers are an important segment in your new business efforts and they require a deliberate and targeted outreach as part of your overall marketing plans.
Brenda Gelston is a Strategic Marketing and Business Development professional who helps companies intelligently go to market, understand and effectively communicate to their prospects, and generate the most leads at lowest possible cost. Having labored in the marketing trenches since 1990, she has worked extensively for marketing agencies, small and middle-market firms, and international organizations. Her experience has been focused on developing marketing strategy, content marketing, business development and account management, primarily working with professional service organizations. She holds and M.B.A in Business Administration and a B.S. in International Marketing from University of Phoenix.
By Hayley Mullen, Content and Community Manager, Uberflip
I’m tempted to start by calling marketing automation the “hot new trend,” but “trend” implies something fleeting — and believe me, marketing automation isn’t going anywhere. Rather, more companies are realizing the need for marketing automation as part of their strategy, especially as content/inbound marketing replaces traditional in-your-face marketing.
If you’re new to marketing automation, the term can be misleading — automated means less work, right? Well, yes and no. A marketing automation platform will handle much of the grunt work, streamline existing processes, and provide the kind of insight into your audience that would take hours to dig up if done manually. But it’s not meant to take over your marketing for you. It’s meant to cut down on production time and lay the foundation for better marketing. Making the most of that is up to you.
Demand Gen Report’s 2014 B2B Buyer Behavior Survey provides insights into how B2B buyers make their decisions. Buyers are waiting longer to engage with sales, but they are more satisfied with the process than in years past. For an in-depth look at this research, download the report now!
This three day conference includes an exhibit hall with affiliates, merchants, vendors, and networks, as well as multiple tracks of educational sessions covering the latest trends and information from affiliate marketing experts.
INBOUND's purpose is to provide the inspiration, education, and connections you need to transform your business. This September, we will host thousands of marketing and sales professionals from almost every industry imaginable and from all corners of the globe at the Boston Convention & Exhibition Center. In 2013, we had 5,500 attendees from 35 countries, and we're excited to be bigger than ever this year.
Are you armed and ready to meet the marketing challenges of today, tomorrow, and beyond? With technology and the way we live changing rapidly, B2B marketers have so many options and tools that it can be overwhelming. At the 2014 B2B Marketing Forum we will have inspirational speakers presenting on the hottest, smartest topics—giving you the knowledge you need to thrive in 2014, 2015 and beyond. Get ready to bullet-proof your marketing for the future and come out a modern marketing rock star!