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Why Effective Multi-Channel Marketing Requires Customer Intelligence

By Joe Cordo, CMO of Extraprise

Editor's note: this is the second in a two-part series. Read Part One here.

Joe_CordoLast week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind of marketing to customers and prospects regardless of the channel. Today, we take it one step further by discussing the role of personalization and how it can be applied across multiple channels.

Pardot Research Shows Gap Between BtoB Social Media Usage & Measurement Of Impact


BtoB marketers are spending millions of dollars annually on social marketing programs, though nearly 30% are not tracking the impact of social media programs on lead generation and sales, according to a survey conducted by Pardot.  

The survey, which included input from dozens of companies, aimed to shed light on the developing role of social media in marketing.  Survey questions focused on social marketing etiquette, the influence of social media on lead and sales, the most useful social media tools and the cost to operate social marketing programs.  

The survey found that social media use among BtoB marketers is on the rise —95% of respondents indicated they use Facebook, Twitter, LinkedIn, YouTube or corporate blogs to reach prospects.  Yet despite the increased use of these services, only 70% are monitoring the return on spend for these programs.  And among those who do, about 42% of marketers replied that zero or an uncertain number of sales leads resulted from social media programs.  

Nimble Helps Marketing Organizations Turn Social Media Communities Into Customers


Nimble,
a social business and CRM platform, is now available in the Google Chrome Web Store. The solution is designed to help organizations build relationships with prospects and customers via social media, as well as track and manage sales opportunities.

Using the Nimble platform, organizations can manage all social network accounts, including Twitter, Facebook, LinkedIn or Google+,  in a central location. Marketers also can stay up-to-date on the most popular discussions and networks, engage with customers and prospects, and communicate effectively by identifying and tracking relevant topics.

Pardot Research Shows Gap Between BtoB Social Media Usage & Measurement Of Impact


BtoB marketers are spending millions of dollars annually on social marketing programs, though nearly 30% are not tracking the impact of social media programs on lead generation and sales, according to a survey conducted by Pardot.  

The survey, which included input from dozens of companies, aimed to shed light on the developing role of social media in marketing.  Survey questions focused on social marketing etiquette, the influence of social media on lead and sales, the most useful social media tools and the cost to operate social marketing programs.  

The survey found that social media use among BtoB marketers is on the rise —95% of respondents indicated they use Facebook, Twitter, LinkedIn, YouTube or corporate blogs to reach prospects.  Yet despite the increased use of these services, only 70% are monitoring the return on spend for these programs.  And among those who do, about 42% of marketers replied that zero or an uncertain number of sales leads resulted from social media programs.  

Social Media Data Helping to Target & Extend Demand Gen Campaigns

While BtoC marketers have cultivated a presence on social networks like Facebook and Twitter to enhance engagement with customers, BtoB marketers are increasingly turning to these channels to extend the reach and effectiveness of campaigns, and ensure they are marketing to the right audience. According to a Netprospex Social Report, based on an analytics of 2 million contacts in Netprospex’s database, 40% of businesspeople use LinkedIn, 13% use Facebook, and 3% use Twitter. The company expects these figures to grow significantly.

Eloqua Adds New Social Media Sharing And Reporting Tools

Eloqua, announced the availability of its new Social Sharing and Reporting toolset. The product is designed to allow marketers to harness the power of the social Web by pulling online conversations into their promotions, empower prospects and followers to share marketing content with social networks such as Twitter, Facebook and LinkedIn, and track inbound traffic from blogs and social networks.

Predictions Of Email’s Death Exaggerated, As Channel Serves As Bridge To Social Tools

The Wall Street Journal ran an article last month with the headline, “Why Email No Longer Rules...,” which read like an obituary for email marketing. “Email has had a good run as king of communications. But its reign is over,” the Journal article stated. “In its place, a new generation of services is starting to take hold—services like Twitter and Facebook and countless others vying for a piece of the new world.”

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