Latest In: customer service

content marketing Customer Advocacy customer experience customer retention customer service Uberflip
3 Ways To Turn Your Customers' Bad Experiences Into Positive Outcomes

3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes

As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…

Demanding Views March 31
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Salesforce Unveils Contact Center To Transform Customer Service

Salesforce Unveils Contact Center To Transform Customer Service

Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company…

Industry News October 27
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Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022

Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022

The seller-centric go-to-market (GTM) strategy is outdated. And despite the rhetoric of being customer-centric, many B2B commercial leaders…

Demanding Views December 15
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Salesforce Introduces New Version Of Service Cloud

Salesforce Introduces New Version Of Service Cloud

Salesforce unveiled a new version of its Service Cloud product – Service Cloud 360. The revamped solution aims…

Industry News April 21
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New Research: 81% Of Customer Service Teams Have Accelerated Digital Initiatives To Improve Operations

New Research: 81% Of Customer Service Teams Have Accelerated Digital Initiatives To Improve Operations

New research from Salesforce shows that 81% of customer service teams have accelerated their digital initiatives to meet…

Industry News December 9
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New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…

Industry News November 11
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Reachdesk Raises $6M To Expand Direct Mail Software Globally

Reachdesk Raises $6M To Expand Direct Mail Software Globally

Reachdesk, a direct mail and corporate gifting software platform, has secured $6 million in funding to expand its…

Financial News September 3
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Salesforce To Acquire ClickSoftware For $1.35B

Salesforce To Acquire ClickSoftware For $1.35B

Salesforce announced plans to acquire ClickSoftware, a field service management solution provider, for approximately $1.35 billion.

Industry News August 9
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LiveChat Aims To Power Customer Service, Marketing Teams With New Chatbot Features

LiveChat Aims To Power Customer Service, Marketing Teams With New Chatbot Features

LiveChat offers live chat and help desk software for businesses. Through a new integration with the company's other…

Solution Spotlight January 28
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Intercom Launches Bot To Answer FAQs, Accelerate Customer Service

Intercom Launches Bot To Answer FAQs, Accelerate Customer Service

Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…

Industry News October 15
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How To Capture Customers At Their Peak Of Interest

How To Capture Customers At Their Peak Of Interest

Too often, a prospective customer visits a company's website outside of normal business hours. Whether it's early morning,…

Demanding Views May 15
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Salesforce, Cisco To Partner On Cloud Communication, Collaboration Tools

Salesforce, Cisco To Partner On Cloud Communication, Collaboration Tools

Salesforce and technology giant Cisco have partnered to develop communication and collaboration solutions that they said will simplify…

Industry News September 23
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