Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their performance and scale to conversational support.
Some of the new features added to the platform include:
- Seamless ticketing workflows that collect necessary information support teams need to identify and address customer problems quickly;
- A flexible messenger tool that provides support teams with the ability to respond to customer inquiries in real-time using Intercom’s Business Messenger, helping support teams establish clear expectations with customers and prioritize big issues;
- Robust reporting insights, using new metrics to best understand customer pain points to provide greater support.
“Customer support is going through an irreversible transformation and modern support needs to be conversational,” said Paul Adams, SVP of Product at Intercom, in a statement. “Messenger-first, conversational tools are the best way to build relationships with customers because they’re fast, friendly and personal. These new releases add the power and efficiency larger businesses need to adopt conversational support and position Intercom to be the primary support tool for all sizes of businesses.”