NetSuite announced the availability of its B2B Customer Center, built on the company’s SuiteCommerce platform. The cloud-based ERP and omnichannel commerce software suites provider revealed the new solution during the opening keynote at SuiteWorld 2014, and is available to customers using NetSuite SuiteCommerce.
The B2B Customer Center enables B2B merchants to offer a smooth online shopping experience, similar to online shopping in the B2C landscape. It also allows B2B buyers to view order status, details and history, track shipments, reorder goods, approve quotes, make payments, manage account information, request refunds and returns.
NetSuite’s next-generation B2B Customer Center includes:
- A next-gen self-service customer portal, promoting B2B commerce growth for distributors, manufacturers and B2B buyers;
- New customization, billing and payments, account and product management capabilities that enable business efficiency;
- Support for role-based permissions, allowing customers to extend the solution to business-specific use cases; and
- Responsive web design capabilities that optimize the site for multiple devices.
“B2B ecommerce is a catalyst for growth that enables companies to reach new customers and markets while improving efficiency across the value chain,” said Andy Lloyd, General Manager of Commerce Products for NetSuite. “The B2B Customer Center sweetens the deal for sellers and buyers alike with capabilities to streamline the B2B commerce experience and move more business to the faster and more productive online channel.”
