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Top Marketing Execs Predict Growing Influence For Operations Roles Following Ops-Stars Event

After starting out three years ago as a small satellite event during Dreamforce, the Ops-Stars Conference has quickly grown to attract more than 1,500 attendees, 40 sessions and 26 sponsors. Hosted by LeanData, the event has become the lead forum for B2B executives who are either in an Ops role, looking to hire Ops roles, or those simply looking to optimize how the role functions within their organization.

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SDR Roles Extending To Human Connection For Marketing, Delivery Of Personalized Experiences

The role of Sales Development Representatives (SDRs) has shifted from the cold-calling days of the past into a multi-channel juggling act. Successful SDRs are able to deliver personalized experiences across channels and leave prospects with a favorable, first impression of their organization. B2B brands such as Terminus, EverString and Dynamic Signal are leveraging SDRs to humanize their marketing efforts and drive customized conversations across new channels, such as video. The results speak for themselves with some companies seeing as much as a 215% increase in response rate.

Humanizing Account-Based Strategies Helps B2B Brands Drive Authenticity, Engagement

As the maturity of account-based strategies within the B2B marketplace continues, practitioners are finding that a unified organization around account frameworks and goals consistently leads to more authentic relationships with current and potential customers.

This was the main topic of discussion amongst attendees and speakers at the 9th annual #FlipMyFunnel Conference in Boston. Speakers and industry thought leaders agreed that while the tech landscape enabled many practitioners, it also prevented many from offering authentic, human-like customer experiences. The adoption of account-based strategies has helped organizations begin to reassess their go-to-market strategies to increase efficiency.

Canvas Boosts Webinar Registrations With Email Signature Banners

When Canvas, a mobile app services company, faced poor webinar registration and attendance rates, it turned to Sigstr, an email signature generator to help revamp its messaging.

The Challenge

While Canvas has hosted educational webinars in the past, the company didn’t invest a lot of time into the content. “It was just becoming routine and people weren’t showing up to them as much,” said Keith Bateman, Digital Marketing Specialist at Canvas, in an interview with Demand Gen Report. “We were getting three to four registrations and only one or two people would show up. We kind of lost our own interest and investment in them. People weren’t showing up because they knew the content wasn’t there anymore, so we decided to stop investing any time in them and come up with a new strategy.”

The Solution

With help from the Canvas customer success team, Bateman and his team decided to create quarterly webinars to help educate its existing client base and prospective clients about the company’s newest offerings and capabilities.

Instead of marketing and promoting the webinar the week of, the teams developed a complete marketing plan around their needs and began an email campaign two to three weeks out. “A big part of it was implementing Sigstr, which allows us to use the signature space on our emails and advertise in them with attractive banners,” said Bateman. “Our customer success team would then put the banners in emails to let everyone they’ve been interacting with know there was stuff they may have missed and that the webinar was happening.”

Canvas later began implementing different Sigstr banners for various occasions and topics. Bateman would create the banners for different departments, including account managers, customer success groups and marketing groups. He also changes them every couple of weeks. “Each department has a different message they’re pushing to prospective clients,” he said.

The Result

For the company’s first webinar after implementing Sigstr, one email from the customer success team received more than 70 registrations and a 4.01% click-through rate to registration.

“All together we got over 154 registrations and an attendance rate of 63%,” said Bateman. “It was incredible. It was the biggest webinar we’ve done times 50. That signature got over 102 clicks in just seven days. It just shows you that if you put the right content with the right marketing and put it in front of the right people, you can succeed in this no matter how small the company is.”

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