MindTouch is a knowledge management solution designed to help companies create web-native content to assist the customer support function.
The solution positions customer support teams to offer content that is relevant to the clients' needs — helping to reduce the time required to alleviate support tickets. Management can also measure and identify article trends to improve content quality.
MindTouch is available as a standalone solution, or is available through the Salesforce AppExchange.
Free evaluation is available here.
There are several tools available through the MindTouch platform. GeniusLink Search allows support reps to find relevant content to help meet the customers' needs. Support reps can also link any piece of content to a support ticket and email the asset directly to the customer.
GeniusLink Insights provides customer support reps insight into all of the content that customers have read, along with when they viewed the content.
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