Wix Answers Aims To Provide 360° View Of Support Interactions
- Published in Solution Spotlight
Wix Answers, a unified customer support solution, is designed to consolidate all support channels into a single platform, providing companies with more opportunities to run and scale support teams.
The Wix Answers customer support platform is designed to help companies unify interactions from calls, emails, live chat, social media, knowledge base and third-party platforms, providing a 360° view of a customer’s support journey. The customer data is presented chronologically in a single view, empowering agents to serve customers smarter and more efficiently.
Wix Answers also features advanced AI to provide agents with the best responses to customer questions and reporting capabilities that put the customer voice in context, making it easier to understand trends and discover recurring pain points.
Who It's For
Wix Answers helps customer support teams and agents in every industry and vertical — from technology to E-commerce to digital media — allowing them to maximize their support capabilities.
What Makes It Special
Wix Answers puts all support channels under the same platform, uniting a company’s knowledge base, tickets, chats and calls in a single timeline view with all data unified.