Drift, a conversational marketing platform, unveiled three new email bots designed to serve as virtual assistants that connect to a company’s MAP and help improve the customer experience and accelerate deals.
The bots aim to leverage machine learning to categorize and automate email responses, as well as update and manage MAP contacts. The new offerings include:
- Lead Offer Bot: positioned to start a conversation with leads and increase engagement;
- Lead Follow-Up Bot: designed to follow up with leads via automated emails and sales introductions after they have downloaded content; and
- Lead Re-Engage Bot: aims to re-engage closed or lost opportunities.
“Despite reports saying otherwise, email isn’t going anywhere. And email marketing is a company’s highest-leverage demand generation channel,” said David Cancel, Founder and CEO of Drift, in a statement. “But today’s buyers expect a more personalized experience in email and beyond — and companies aren’t delivering. With the launch of these email bots, marketers can leverage AI and machine learning to encourage conversations and ultimately make buying easier.”