Conversica Advances AI Chat Function With Contextual Response Generation Solution

Published: February 12, 2024

Conversica, Inc., a provider of conversational AI solutions, released its Contextual Response Generation solution to help deliver accurate, brand-specific conversations while also incorporating safeguards against unintended responses and AI hallucinations. According to the company, this marks the first enterprise chat offering that leverages GPT and retrieval-augmented generation (RAG) capabilities for a dynamic, brand-safe web chat experience.

Contexual Response Generation was created to “learn” a brand’s information to inform conversations with prospects and existing customers. The new solution is trained solely on customer data and leverages RAG capabilities to use customer-specific data to help deliver accurate, dynamic chat conversations that qualify leads through natural, human-like conversations.

“Conversica continues to make significant advancements, specifically for the larger enterprises that prioritize accurate brand representation and powerfully human exchanges at scale with human-like, dynamic and contextually aware AI-driven conversations,” said Jim Kaskade, CEO of Conversica, in a statement. “Chat solutions have become ubiquitous in today’s digital landscape. Yet, for Fortune 100 enterprises, leveraging generative AI-powered chat technologies has remained a complex challenge — until now. Conversica Chat offers a client-specific, single-tenant solution that delivers regulatory compliant and seamless GPT experiences resulting in brand-safe conversations for enterprise revenue teams. We are ready to redefine how enterprises engage with AI-powered chat, setting a new standard for excellence in the most demanding environments.”

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