3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes
As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…
Demanding Views March 31
Latest In: customer service
Salesforce Unveils Contact Center To Transform Customer Service
Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company…
Industry News October 27
Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022
The seller-centric go-to-market (GTM) strategy is outdated. And despite the rhetoric of being customer-centric, many B2B commercial leaders…
Demanding Views December 15
Salesforce Introduces New Version Of Service Cloud
Salesforce unveiled a new version of its Service Cloud product – Service Cloud 360. The revamped solution aims…
Industry News April 21
New Research: 81% Of Customer Service Teams Have Accelerated Digital Initiatives To Improve Operations
New research from Salesforce shows that 81% of customer service teams have accelerated their digital initiatives to meet…
Industry News December 9
New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021
According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…
Industry News November 11
Reachdesk Raises $6M To Expand Direct Mail Software Globally
Reachdesk, a direct mail and corporate gifting software platform, has secured $6 million in funding to expand its…
Financial News September 3
Salesforce To Acquire ClickSoftware For $1.35B
Salesforce announced plans to acquire ClickSoftware, a field service management solution provider, for approximately $1.35 billion.
Industry News August 9
LiveChat Aims To Power Customer Service, Marketing Teams With New Chatbot Features
LiveChat offers live chat and help desk software for businesses. Through a new integration with the company's other…
Solution Spotlight January 28
Intercom Launches Bot To Answer FAQs, Accelerate Customer Service
Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…
Industry News October 15
How To Capture Customers At Their Peak Of Interest
Too often, a prospective customer visits a company's website outside of normal business hours. Whether it's early morning,…
Demanding Views May 15
Salesforce, Cisco To Partner On Cloud Communication, Collaboration Tools
Salesforce and technology giant Cisco have partnered to develop communication and collaboration solutions that they said will simplify…
Industry News September 23
Resources
Events & Webinars
How Cisco Re-imagined Its Demand Strategy To Maximize ROI
January 15, 2025
Reimagining ABM With AI
December 18, 2024
Expert Advice On Scaling ABM With Agent3 And ServiceNow
December 11, 2024
