Glassbox Insights Assistant Seeks To Uncover & Simplify In-Depth Digital Insights

Published: February 12, 2024

Glassbox’s digital experience intelligence platform was created to automatically capture, visualize and analyze every digital journey in real time across websites and mobile apps. It serves as the unifying platform for product, UX, marketing, IT, analytics teams and more to assess performance, prioritize projects and optimize experiences. With data privacy and security built in, hundreds of global customers across industries have chosen Glassbox to grow and optimize their digital businesses.

The Lowdown

Powered by Microsoft Azure OpenAI Service, Glassbox Insights Assistant (GIA) is an enterprise-ready AI assistant that helps users discover in-depth digital insights without the need for technical expertise or reliance on data and analytics teams.

Back-Of-The-Box Details

Designed for the average business user, GIA replaces queries, dashboards and manual reports with a simple, chat-based interface. The AI assistant can identify sources of friction by business impact to help teams prioritize improvements that actually matter. Users can engage with GIA using everyday language and leverage single-click suggested prompts for a quicker start.

Built using Microsoft’s Azure OpenAI Service to support enterprise-grade security measures, GIA comes with enhanced data privacy that helps ensure all information is safe and secure.

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Who It’s For

GIA is immediately available within the Glassbox digital experience intelligence platform for all customers seeking enhanced, secure, Gen AI-driven data analysis. GIA makes digital experience data more actionable, therein helping Glassbox users drive business bottom-line and deliver an optimal customer experience.

What It Solves

GIA streamlines and simplifies an organization’s customer analysis capabilities through examining behavioral trends and identifying customer struggles, as well as simplifying data analysis so teams can make informed customer decisions and eliminate departmental silos.

What Makes It Special

GIA democratizes data analysis by enabling any Glassbox user, no matter their platform acumen, to make informed decisions about customer behavior using digestible formats. Leaning on automation to accelerate critical customer insights, GIA automatically identifies sources of customer friction and analyzes complex data dashboards, then communicates critical insights to Glassbox users through single-click suggested prompts and video content.



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