Kore.ai, a conversational AI software company, released a new suite of AI-native experience optimization solutions for workplace collaboration and productivity that includes WorkAssist, HR Assist and IT assist. The releases — which debuted at Gartner IT Symposium/Xpo2021 — seek to unify and organize data assets to provide contextual collaboration for enterprise teams.
The capabilities of these new AI-based solutions include:
- A unified digital workspace for employees to aggregate and organize data assets and applications in collaborative workspaces;
- A pre-trained virtual assistant that solves routine HR questions, deflects calls/emails and reduces response times; and
- Automated IT support functions, including the elimination of duplicate tickets and engagement through SMS, email and messaging platforms.
“Kore.ai is taking experience optimization in the workplace to a whole new level with the rollout of our employee-centric solutions,” said Raj Koneru, Founder and CEO of Kore.ai, in a statement. “We are able to achieve this by making business data the center of all collaboration and conversational activity to enable our customers to improve the speed of business. Kore.ai workplace solutions can be deployed globally cutting across all language barriers.”