Demand Gen Report

Communication support, call center and customer service help desk. telephone devices with VOIP headset in office.Customer service support (call center) concept.

CallMiner’s 2025 Report Highlights the Future of Customer Experience Innovation

CallMiner’s annual CX Landscape Report finds that organizations still finding their footing when it comes to artificial intelligence (AI) readiness even as adoption is becoming more mainstream as many find...

Latest Posts

Information security and encryption, secure access to user's personal information, secure Internet access, cybersecurity. Concept of cyber security..

75% Of Most Visited Websites Not Compliant With Privacy Regulations: Privado Research

The most visited websites share personal data with an average of 17 third-party advertisers in the U.S. — and 76% of the most visited websites in the U.S. do not…

Blog December 4

The 5 Steps Needed To Build Empathy In B2B Sales & Marketing

Nine out of 10 consumers want brands to show empathy through their behavior, while 82% of CEOs believe empathy contributes to a company’s financial performance — but nearly half of…

Feature December 4

mockup of a macbook pro placed on a white work desk next to some plant pots 495 el (2)

Informa & TechTarget Debut As Informa TechTarget

Following TechTarget’s definitive agreement to absorb Informa Tech’s digital businesses, the two companies debuted as Informa TechTarget. Through the unification, the company seeks to bring together insights, expertise, audience scale,…

Industry News December 3