Messaging applications are a common appliance on smartphones today. Facebook Messenger, What’s App and Slack all play an important role in both personal and professional lives. In fact, a 2017 eMarketer study found that more than three-quarters (76.3%) of the world’s smartphone users use a mobile messaging app.
Now, this trend is expanding into the business world as B2B gravitate to quick, authentic engagement mediums as they research new solutions.
As buyers continue to be more equipped to do their own research during the buying process, a new wave of technology has blossomed to help aid them in these efforts. Virtual assistants—whether through voice or chat—have been creeping into the B2C landscape for some time now, but experts agree their potential in B2B is even greater. B2B companies, such as Coolfront Technologies, have seen great success by avoiding new hires and implementing bots as part of their sales teams.