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Adobe Launches Experience Cloud, Unveils Updates To AI Framework

Adobe announced the launch of its new Experience Cloud, which will integrate with the company's Creative and Document Cloud offerings to better the customer experience. The company also unveiled updates throughout its cloud offerings, including enhancements to its AI technology via a new partnership with Microsoft, as well as new partner integrations.

Customer Experience, Community Building Grab Center Stage Among B2B CMOs

The role of marketing is changing, moving beyond acquisition and deeper into the funnel to support sales, according to C-level marketers and experts at the B2B Marketing Exchange (B2BMX) in Arizona in February. As part of that, B2B marketing executives are shifting more focus on the overall customer experience (CX) and customer life cycle.

Marketers know CX is very important, but they have yet to master it, Jeff Marcoux, CMO Lead for Worldwide Enterprise Marketing at Microsoft, shared during his keynote address. He suggested building marketing strategies around buyers’ or customers’ challenges on a human level and identifying what motivates them.

Invoca Integrates IBM Watson To Deliver Deeper Voice Data

Invoca’s Voice Marketing Cloud is designed to connect and inform the customer experience by delivering the same capabilities for telephone engagement that digital marketing clouds from Salesforce, Adobe and Oracle bring to web, email, social and display channels. The company has now embedded IBM Watson into its Voice Marketing Cloud to help customers get deeper insights into phone conversations.

Act-On Debuts New Module For Social Media Attribution

Act-On’s Advanced Social Media Module adds social publishing, listening and reporting capabilities to the company’s marketing automation platform. The company says the solution can provide marketers with a clearer picture of social media's overall business value, including its role in powering the larger customer experience (awareness, acquisition, retention, expansion) and its direct contribution to the bottom line.

FEATURES/FUNCTIONALITY:

The module enables marketers to use key social behaviors from platforms such as Facebook, Twitter, LinkedIn and Google+ to score, segment and nurture buyers. It also tracks conversions of social leads and attributes revenue back to specific campaigns and channels.

Through the module, marketers also can: 

  • Create listening streams across Twitter, LinkedIn and Facebook within a single user interface (UI);
  • Engage from this UI with buyers across all four main social platforms;
  • Publish assets to these platforms from lead gen campaigns;
  • Generate scores by behavior for more tailored offerings;
  • Push social posts onto an “advocacy board” for internal employee advocacy; and
  • Report on campaign performance across channels and advocates.

TARGETED USERS:

The module is tailored to B2B social media managers at mid-size and enterprise companies looking to track engagement from clicks to conversions.

COMPATIBILITY:

Act-On integrates with all major CRM systems, including Salesforce, NetSuite, Sugar and Microsoft Dynamics. 

DELIVERY/PRICING MODELS:

The module add-on is $6,000 per year, and includes:

  • Five power users who can assign custom roles/permissions;
  • 50 social profiles and 30 advocates;
  • Integrations with marketing apps such as Bitly, Facebook, Google Analytics, etc.; and
  • Social analytics across the sales funnel. 

COMPETITIVE POSITIONING:

With Act-On’s Advanced Social Media Module, marketers are able to leverage social behaviors as part of their marketing automation strategy and use those social actions to score, segment and nurture leads. This module is unique for the attribution; marketers can tie revenue back to key social campaigns and channels, as well as to individual social advocates. 

CONTACT INFO:

121 SW Morrison St.
Suite 1600
Portland, OR 97204
Phone: 877-530-1555
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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