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B2B Sellers: Get Smarter About Service Or Become The Latest Churn Statistics

Jason Michaels HeadshotToday’s B2B sellers face an unprecedented challenge when it comes to customer retention. Accenture Interactive’s Service is the New Sales study of more than 700 B2B buyers revealed that 80% of frequent buyers have either switched sellers in the past year, or plan to in the coming year — and those are just the frequent buyers. B2B buyers cite a number of motivations behind switching sellers, including uncompetitive pricing, long lead times for delivery and fulfillment, missed delivery dates, lack of integration between sales channels and poor commerce functionality. B2B sellers positioned to meet these needs have a tremendous opportunity: half of buyers switching will make more purchases — and more expensive ones.

Uberall Report Highlights Increase In B2B Unbranded Search

According to a new report from Uberall Inc., a provider of brand optimization and reputation services, Google data reflects that 90% of buyers typically don’t have a brand in mind when they begin their online research. When buyers first search for a product or service, they search for generic phrases — such as “ABM solutions” or “lead generation tools.” This is why companies can no longer rely on brand recognition to drive sales. While not all industries are the same, B2B companies must leverage unbranded search activity to develop local visibility and growth strategies.

4 Ways To Optimize Your Business Strategy During Covid-19

With the advent of social distancing and work-from-home policies, the B2B industry has experienced an abrupt — but not unforeseen — digital-only reality. As a result, companies need to shift toward maintaining business operations, inspiring buyer confidence by adapting their strategies to stay relevant in their target markets virtually.

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#B2BSMX 2019: Organizational Alignment, Optimized Revenue Engines Key To Sales & Marketing Ops Success

B2B marketing and sales are constantly evolving. As new tools and technology enter the space, new challenges and innovations come to fruition. Buzzwords and new (but not-so-new) terms such as account-based marketing and revenue operations have shaken up the industry in positive ways. But at the end of the day, true success all comes down to organizational alignment — especially around sales and marketing teams, including marketing ops, sales ops, etc. Ultimately, teams work better together.  

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