Glance provides instant screen-sharing technology that’s integrated with customer-facing applications to help companies measurably improve sales and service interactions. Glance for LivePerson was developed to improve chat closure rates, reduce escalations to voice, and most importantly improve the customer experience, by allowing chat agents to instantly share their screens or view customers’ screens.
Developed as an alternative to traditional web conferencing tools ,Glance’s tools are architected for the socially fueled, mobile, customer 2.0, and can be accessed from mobile devices induding the iPad, Android or Blackberry.
“Businesses using LivePerson and seeking to improve conversion rates for sales centers or increase first customer resolution for service agents now have a unique solution specifically focused on these issues,” said Tom Scontras, VP of Sales & Marketing, Glance Networks. “We’re ecstatic about our LivePerson partnership and love how both companies are aligned to meet the demands of today’s socially oriented customers.”
