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Latest In: Gartner

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Gartner Research: 60% Of Orgs With VoC Programs Will Rely On Voice & Text Interactions With Customers Vs. Surveys By 2025

Gartner Research: 60% Of Orgs With VoC Programs Will Rely On Voice & Text Interactions With Customers Vs. Surveys By 2025

Over the next three years, business and customer experience (CX) leaders plan to seek ways to diminish reliance…

Industry News February 1
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Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022

Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022

The seller-centric go-to-market (GTM) strategy is outdated. And despite the rhetoric of being customer-centric, many B2B commercial leaders…

Demanding Views December 15
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B2B Buying Has Changed Forever: Sales Needs To Catch Up

B2B Buying Has Changed Forever: Sales Needs To Catch Up

B2B buying is undergoing its most significant change in a generation. Emboldened by easy access to information, modern…

Demanding Views October 29
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