Conversica unveiled new capabilities to its conversational artificial intelligence (AI) platform, as well as new additions to its executive team, after a successful first half of 2017.
The company’s AI assistant platform positions users to interact with website visitors and leverage AI to make those automated conversations more relevant to their target audience. The new AI capabilities aim to expand users’ engagement capabilities with prospective customers to accelerate deals and automate the meeting scheduling process.
New features to the solution include:
- The ability to deploy AI Assistants with multiple names, titles, email addresses and phone numbers to conduct multiple conversations across multiple business functions
- Support for conversations via text/SMS messaging; and
- New assistant languages, which allow users to engage Spanish- and French-speaking prospects.
The company also announced new appointments to its executive management team with the hiring of Dr. Sid J. Reddy as Chief Scientist, Brian Kaminski as Chief Customer Officer and Victor Belfor as SVP of Business Development. The expanded team is designed to help continue Conversica’s growth.
“Moreover, the recent additions we’ve made to our executive team will boost our pace of innovation, extend our reach and ensure that we continue to serve each of our customers well, even as we continue our accelerated growth,” Terry said.
The new hires and product enhancements come after a strong first half of the year for Conversica. The company stated it increased its annual recurring revenue by more than 50% thanks to new customers and significant expansions in existing accounts. The company also stated it grew its customer base to more than 1,200 companies. New customers include Box, New Relic, Microsoft, Northwestern Mutual, Salsa Labs and Avalara.