Maybe not. But now that customers can interact with your business on multiple channels, and broadcast their opinions in an instant, "always" takes on a whole new meaning.
Although tracking and responding to customer issues across touchpoints may seem daunting, the reality is you can easily and proactively delight customers with a solid customer experience management (CXM) program.
All it takes is a better plan for collecting and acting on customer feedback. In this guide, you'll get:
Tips for identifying and mapping your customer touchpoints; Survey design tips that help you hear from more customers; Best practices for customer listening and real-life examples; and Ways to practice a long-term CXM program that drives growth.