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6 Easy Steps To Kickstart A Killer CXM Program

"The customer is always right!"

Right?

Maybe not. But now that customers can interact with your business on multiple channels, and broadcast their opinions in an instant, "always" takes on a whole new meaning.

Although tracking and responding to customer issues across touchpoints may seem daunting, the reality is you can easily and proactively delight customers with a solid customer experience management (CXM) program.

All it takes is a better plan for collecting and acting on customer feedback. In this guide, you'll get:

Tips for identifying and mapping your customer touchpoints;
Survey design tips that help you hear from more customers;
Best practices for customer listening and real-life examples; and
Ways to practice a long-term CXM program that drives growth.

Check out the guide now!

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