3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes
As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…
Demanding Views March 31
Latest In: customer service
Salesforce Unveils Contact Center To Transform Customer Service
Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company…
Industry News October 27
Rethink Your GTM Strategy With Orchestrated Customer Engagement In 2022
The seller-centric go-to-market (GTM) strategy is outdated. And despite the rhetoric of being customer-centric, many B2B commercial leaders…
Demanding Views December 15
OpenAI’s Dane Vahey to offer Keynote Address at B2BMX 2026
Dane Vahey, Head of B2B Marketing at OpenAI, will deliver a keynote address at B2B Marketing Exchange (B2BMX)…
Blog February 23
New Research: 81% Of Customer Service Teams Have Accelerated Digital Initiatives To Improve Operations
New research from Salesforce shows that 81% of customer service teams have accelerated their digital initiatives to meet…
Industry News December 9
New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021
According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…
Industry News November 11
Reachdesk Raises $6M To Expand Direct Mail Software Globally
Reachdesk, a direct mail and corporate gifting software platform, has secured $6 million in funding to expand its…
Financial News September 3
Salesforce To Acquire ClickSoftware For $1.35B
Salesforce announced plans to acquire ClickSoftware, a field service management solution provider, for approximately $1.35 billion.
Industry News August 9
LiveChat Aims To Power Customer Service, Marketing Teams With New Chatbot Features
LiveChat offers live chat and help desk software for businesses. Through a new integration with the company's other…
Solution Spotlight January 28
Intercom Launches Bot To Answer FAQs, Accelerate Customer Service
Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…
Industry News October 15
How To Capture Customers At Their Peak Of Interest
Too often, a prospective customer visits a company's website outside of normal business hours. Whether it's early morning,…
Demanding Views May 15
Salesforce, Cisco To Partner On Cloud Communication, Collaboration Tools
Salesforce and technology giant Cisco have partnered to develop communication and collaboration solutions that they said will simplify…
Industry News September 23
Resources
Events & Webinars
Why B2B Marketing Teams Need To Think BRAVE
February 19, 2025
Demystify Your GTM Strategy With The 9 “Cs”
February 12, 2025
Building Predictable Pipeline With Matt Heinz
February 5, 2025
Creating Effective Brand Messaging That Drives Revenue
January 29, 2025
