Totango, an enterprise customer success software, and Catalyst, a customer growth platform, entered a merger agreement to help improve customer experiences by combining their platforms. The combined organization will be led by co-CEOs Alistair Rennie and Edward Chiu, prior CEOs of Totango and Catalyst, respectively.
Catalyst’s intuitive, guided and flexible experiences with advanced workflow capabilities will be unified with Totango’s enterprise-level security, governance, team management and integrations to help manage the entire customer lifecycle. According to the companies, advanced account summaries and analytics powered by AI will be “core” to this offering.
“Now is the moment for customer success to cement its value to the C-suite by protecting revenue under management, owning retention and renewals and accelerating expansion with precision,” said Rennie, in a statement. “Our unification with Catalyst will make enterprise-grade integrations and AI capabilities a priority and category differentiator as we embrace a new model for driving long-term, customer-led growth.”
