by Kelly Lindenau | Jan 26, 2021 | Industry News
Delivering better digital customer experiences (CX) will remain a significant catalyst for business success, according to new research from customer service platform Zendesk. As companies continue to prioritize the customer experience, many are adopting new technology...
by Greg Luciano, Contentstack | Jan 25, 2021 | Demanding Views
Achieving customer retention, especially during a pandemic, is riddled with speed bumps. As a customer success manager, there are hurdles to jump through and one must be on the lookout to pump the brakes or maneuver carefully to keep the cargo intact. I work at a...
by Michael Rodriguez | Jan 25, 2021 | Solution Spotlight
Panorama by data management platform Lotame is a suite of data enrichment solutions designed to create and analyze addressable audiences across cookie-challenged web browsers, mobile apps and OTT channels for improved identification and engagement....
by Tania Russo, 3D2B | Jan 22, 2021 | Demanding Views
How many times have you found yourself in a company’s voicemail hell? You know, where you’re unable to get past the AI-driven directory and recorded voice messages so you hang up in frustration and vow never to do business with that company again....
by Michael Rodriguez | Jan 20, 2021 | Industry News
Revenue operations (RevOps) has positioned B2B organizations to create defined processes that unite both leaders and ground-level teams to streamline revenue strategies and put the customer front and center. “When I think about revenue operations, it covers a lot of...
by Michael Rodriguez | Jan 20, 2021 | Industry News
According to new research conducted by the ABM Leadership Alliance and ITSMA, 76% of marketers saw higher ROI with ABM than any other marketing strategy in 2020. Seventy-one percent of B2B organizations saw improved relationships with target accounts, experiencing a...
by Kelly Lindenau | Jan 20, 2021 | Industry News
Sitecore, a provider of digital experience management software, secured a $1.2B investment to fuel a large-scale growth plan to innovate products, increase its go-to-market presence, expand its geographic footprint and enhance its global brand. The investment marks...
by Kelly Lindenau | Jan 19, 2021 | Blog
Even though influencer marketing is commonly associated with B2C brands and social media celebrities promoting various products, the strategy continues to make waves in B2B, poising it for more growth throughout 2021. The pause of face-to-face interactions and...
by Michael Rodriguez | Jan 19, 2021 | Solution Spotlight
Wix Answers, a unified customer support solution, is designed to consolidate all support channels into a single platform, providing companies with more opportunities to run and scale support teams. Back-Of-The-Box Details The Wix Answers customer support platform is...
by Michael Rodriguez | Jan 15, 2021 | Industry News
Modus, an enterprise sales enablement software provider, appointed Jeremy Schultz as its new President and COO. In his new role, Schultz will be responsible for driving the company in its next stage of growth. Schultz has more than 25 years of operational leadership...
by Parry Malm, Phrasee | Jan 15, 2021 | Demanding Views
Marketers are incredibly stressed right now—there’s a large volume of content that needs to be created for their website, emails and social media channels, to name a few, and all that content needs to be consistent with...
by Michael Rodriguez | Jan 14, 2021 | Industry News
Engaging with audiences and customers virtually continues to be a top priority for B2B organizations, as the acceleration of digital transformation following the pandemic took the industry by storm in 2020. Many B2B organizations are relying on push notifications to...
