Gupshup Debuts Domain-Specific Generative AI LLMs

Published: August 29, 2023

Enterprise conversational AI developer Gupshup introduced a set of large language models (LLMs) designed for specific business uses and industries. The new ACE LLMs leverage third-party foundation models, like Meta’s Llama 2 and OpenAI’s GPT-3.5 Turbo, to assist enterprise development of conversational generative AI.

ACE LLM features pre-trained models — sized between 7 billion and 70 billion parameters — and speaks more than 100 languages. The models are adapted to different functions and verticals that incorporate safety guardrails and compliance controls. According to Gupshup, ACE LLM will allow companies to transform customer experiences by injecting AI into conversations across the entire customer journey.

“To harness the full power of foundation LLMs, enterprises need to fine-tune them for their domain requirements and add additional guardrails around security, compliance and relevance, while also ensuring data residency and cost efficiency,” said Beerud Sheth, Gupshup’s CEO and Co-founder, in a statement. “Gupshup is excited to launch the ACE LLM family of domain models, which are custom-built to fill this gap, thereby enabling enterprises to transform their customer experiences.”

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