Mosaic AI Debuts Alternative to Agentforce for B2B Support Teams
Key Takeaways Mosaic AI launched an enterprise AI platform, built by AI PhDs, that connects fragmented data across…
News Brief August 3
Latest In: Customer Support
Salesforce to Acquire Fin to Boost AI Capabilities
Key Takeaways Salesforce is acquiring Fin for about $3.6 billion to strengthen its AI-powered customer service capabilities and…
News Brief June 23
AskFrank By Sinch Aims To Streamline Customer Support With AI
Sinch's cloud communications platform is designed to help businesses reach anyone through mobile messaging, email, voice and video…
Solution Spotlight March 28
OpenAI’s Dane Vahey to offer Keynote Address at B2BMX 2026
Dane Vahey, Head of B2B Marketing at OpenAI, will deliver a keynote address at B2B Marketing Exchange (B2BMX)…
Blog February 23
Intercom Conversational Support Funnel Aims To Revamp Customer Support Services
Intercom, a conversational relationship platform (CRP), launched its Conversational Support Funnel, a framework that aims to help customer service teams…
Industry News July 15
Helpshift Launches Data-Powered Solution For Targeted Customer Messaging
Helpshift, a customer support platform for mobile apps, has released Campaigns for Proactive Support. The solution provides companies…
Solution Spotlight December 5
MindTouch Offers Content Tool For Customer Support
MindTouch is a knowledge management solution designed to help companies create web-native content to assist the customer support…
Solution Spotlight March 6
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