Salesforce to Acquire Fin to Boost AI Capabilities
Key Takeaways Salesforce is acquiring Fin for about $3.6 billion to strengthen its AI-powered customer service capabilities and…
News Brief June 23
Latest In: Customer Support
AskFrank By Sinch Aims To Streamline Customer Support With AI
Sinch's cloud communications platform is designed to help businesses reach anyone through mobile messaging, email, voice and video…
Solution Spotlight March 28
The Ultimate Guide For Conducting Customer Support Through Video Interaction
All businesses generate more sales if they have loyal customers who keep coming back for more. One-off customers…
Demanding Views February 1
B2BMX 2026 Keynotes Now Available on DemandGenReport.com YouTube Page
Key Takeaways: B2BMX 2026 keynotes show that strong B2B marketing blends practical AI use with human trust, brand…
Blog May 11
Helpshift Launches Data-Powered Solution For Targeted Customer Messaging
Helpshift, a customer support platform for mobile apps, has released Campaigns for Proactive Support. The solution provides companies…
Solution Spotlight December 5
MindTouch Offers Content Tool For Customer Support
MindTouch is a knowledge management solution designed to help companies create web-native content to assist the customer support…
Solution Spotlight March 6
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