Chorus.ai, an AI conversation intelligence platform, unveiled advanced analytics capabilities designed to provide insights into the health of users’ customer relationships and the details of sales and customer conversations.
The new analytics use the AI-powered suite to compile conversational data into a collection of reports, enabling marketing and sales teams to analyze the impact of their conversations on customers and highlight hidden information for future conversations. The new capabilities also provide performance indicators and coaching signals designed to improve sales teams’ conversational skills and drive higher customer engagement.
“Helping the world’s fastest-growing companies understand the moments that drive positive outcomes and replicating them across their go-to-market organizations is the new standard for developing brilliant customer relationships,” said Jim Benton, CEO of Chorus.ai, in a statement. “Data is only helpful when it’s accessible and actionable, which is why we’re committed to ensuring our platform delivers the most impactful insights available for frontline reps all the way up to CEOs. Context is the most important aspect of getting truly actionable insights.”