Gong Releases New Generative AI Solution For Revenue Teams

Published: August 31, 2023

Gong, a revenue intelligence platform, introduced Call Spotlight, a generative AI solution that seeks to provide revenue teams with highly relevant, secure and accurate summaries and next steps from customer interactions.

Call Spotlight leverages Gong’s existing dataset and, according to the company, includes the industry’s first generative AI information querying capability designed specifically for sales interactions. This new solution is designed to generate accurate and relevant responses based on pre-set prompts or free-form questions, which can help teams form a deeper understanding of their deal health, identify emerging trends and make more informed decisions.

Specific features of Call Spotlight include:

  • Ask Anything, which helps users gather more insights about an interaction;
  • Highlights, which summarize the most relevant points of a call and include recommended next steps;
  • Outline, which categorizes and organizes call topics for a streamlined understanding of customer interactions; and
  • Call Briefs, which are call summaries that are available on the Gong homepage and Deal Boards, as well as in search results.

“Gong understands conversations: By bringing this understanding into our generative AI capabilities, we are offering customers a more complete, contextualized and accurate set of insights,” said Eilon Reshef, Gong’s Co-founder and Chief Product Officer, in a statement. “With Gong’s enhanced AI capabilities, customers can go beyond inaccurate or inconsistent generic models and instead leverage highly accurate results based on AI models purpose-built for sales, speeding workflows and increasing the capacity of their sales organization.”

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