Contentsquare New AI-First Experience Platform Optimizes Human, Agent Journey
Key Takeaways Contentsquare’s reimagined Experience Platform tracks human, LLM and autonomous AI agent interactions in one place, so…
News Brief November 2
Latest In: Conversation Intelligence
Zoom Debuts Revenue OS for Sales Teams
Key Takeaways Zoom unveiled an AI-powered revenue OS that connects buyer intelligence, conversation intelligence, outreach and forecasting in…
News Brief October 12
How AI Roleplay, Automated Call Scoring Boosted Sales Performance by 100%
Key Takeaways Requiring reps to hit a scoring benchmark against AI buyers before touching qualified leads doubled lead…
Case Studies October 1
DemandGenReport.com Now Becomes B2BMX Insights
Key Takeaways: The rebrand to B2BMX Insights positions the publication as the year-round content and community hub for…
Blog October 8
Missed Calls, Found Opportunities: MarketCrest’s Data-Driven Success with CallRail
Law firms operate in a fast-paced, high-pressure environment where prospective clients expect immediate connection and reassurance. Hesitation or…
Case Studies January 22
Live Agents Have Less Than 2 Minutes To Engage Site Visitors, Drift Research Reveals
Live agents who connect with site visitors within two minutes of the prospect interacting with a chatbot have…
Blog January 16
Sendinblue Launches New Feature To Help Manage Customer Conversations
Quick Scoop: Sendinblue unveiled a new chat widget, Conversations. Conversations is designed to manage customer communications across all…
Industry News March 29
Five9 Expands Partnership With Invoca To Deliver ‘PreSense’ Tool For Contact Centers
Quick Scoop: Five9 strengthened its partnership with Invoca to offer a joint solution designed to enable real-time data…
Industry News March 23
How Sales Organizations Can Use Data To Quell Economic Headwinds
The economic headwinds that are buffeting businesses have increased in force. In fact, the baseline forecast is for…
Demanding Views February 24
Invoca Enhances Partnership With Five9 To Drive Revenue & Deliver Seamless CX
Invoca, an AI-powered conversation intelligence platform, strengthened its partnership with Five9, a provider of cloud contact center solutions,…
Industry News August 17
3 Effective Tools Sales Teams Need Now
For sales teams across the country, the shift from in-person to online work during to the Covid-19 pandemic…
Demanding Views July 12
Mediafly Acquires ExecVision To Help Close The ‘Insights-to-Performance’ Gap
Mediafly, a revenue enablement and intelligence platform, acquired ExecVision, a conversation intelligence (CI) provider. This marks Mediafly's fifth…
Industry News April 27
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