Latest In: customer experience

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Why Enterprise AI Video Fails Without Personalization

Artificial intelligence (AI) video is having a moment, and for good reason. Enterprise teams across marketing, customer experience,…

Demanding Views June 26
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Adobe Looks to Redefines Customer Experience with CX Enterprise

Key Takeaways:  Adobe introduces CX Enterprise, an AI-powered system to streamline customer lifecycle management. CX Enterprise integrates with…

News Brief April 27
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B2B Organizations Shift from AI Expansion to Optimization in E-commerce Search

Artificial intelligence (AI)-powered search is no longer a ‘nice to have,’ but a foundational capability for B2B e-commerce,…

News Brief March 30
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B2BMX 2026 Keynotes Now Available on DemandGenReport.com YouTube Page

Key Takeaways: B2BMX 2026 keynotes show that strong B2B marketing blends practical AI use with human trust, brand…

Blog May 11
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CallMiner’s 2025 Report Highlights the Future of Customer Experience Innovation

CallMiner’s annual CX Landscape Report finds that organizations still finding their footing when it comes to artificial intelligence…

News Brief September 16
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CallMiner Acquires VOCALLS

CallMiner, a provider of artificial intelligence (AI)-powered conversation intelligence to improve customer experience (CX), has acquired VoCalls, a…

News Brief July 8
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Why Localized Strategies Are So Much More Than Translations

“Should we translate our ads?” Working at a global B2B marketing agency, this is a common question, particularly…

Demanding Views April 25
AI-powered advertising Arm Candy Cognitiv customer experience deep learning Industrious intent-driven marketing
Using Cognitiv, an advanced AI-powered advertising platform, Industrious was able to reduce overall cost-per-lead and improve the relevance of leads generated.

How Industrious Boosted Lead Generation with Smarter Ad Strategies

Industrious, a provider of flexible workspaces, was focused on growth. The goal? Increase high-quality lead generation without inflating…

Case Studies February 20
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Oracle Unveils New Agentic and Gen AI Capabilities for Sales Teams

Oracle has unveiled new AI agents and generative AI capabilities to empower sales teams to accelerate sales processes…

Industry News January 29
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Embracing The Service Recovery Paradox: 3 B2B Marketing Lessons From The Crowdstrike Failure

There’s an interesting concept I stumbled across a few weeks ago: The service recovery paradox, which suggests that…

Industry News July 24
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Corporate Visions Releases New Customer Feedback Tool, TruVoice

Corporate Visions, a provider of science-backed revenue growth services, released an automated customer feedback platform, TruVoice. The new…

Industry News February 8
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Integrate Unveils AI-Driven Insight Engine, ‘Performance Center'

Integrate Unveils AI-Driven Insight Engine, ‘Performance Center’

Integrate, a B2B marketing demand management platform, released its Performance Center, an AI-driven insight engine created to identify…

Industry News January 30
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