Latest In: intercom

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Intercom Launches Two-Way SMS & New Bot Features

Intercom Launches Two-Way SMS & New Bot Features

Intercom, an engagement OS platform, released three new capabilities — Intercom SMS, Custom Actions and Custom Objects — to…

Industry News June 27
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Intercom Launches New Engagement OS Support Tools To Modernize & Increase Internet Traction

Intercom Launches New Engagement OS Support Tools To Modernize & Increase Internet Traction

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better…

Industry News March 23
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New Research: Orgs Need Sales Intelligence Tools For Successful Digital Buyers' Journeys

New Research: Orgs Need Sales Intelligence Tools For Successful Digital Buyers’ Journeys

Covid-19 touched virtually every area of our lives and, while its impact on our personal lives is receding,…

Blog June 23
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Buzzworthy B2B: The Latest News & Trends From May 2021

Buzzworthy B2B: The Latest News & Trends From May 2021

Welcome back to Demand Gen Report‘s blog series: Buzzworthy B2B. We’ve spent the past month watching the latest…

Blog June 2
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Balancing Internal Collaboration & Relevancy To Optimize Chat-Based Engagement

Balancing Internal Collaboration & Relevancy To Optimize Chat-Based Engagement

Chat-based engagement provides companies with a customizable platform that delivers more personalized customer experiences while streamlining operations, increasing…

Industry News February 3
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New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…

Industry News November 11
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Intercom Launches Conversational Support For Enterprises

Intercom Launches Conversational Support For Enterprises

Intercom, a customer relationship platform, has launched 20+ new features to deliver enterprise-grade efficiency to support teams, boost their…

Industry News August 12
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Intercom Conversational Support Funnel Aims To Revamp Customer Support Services

Intercom Conversational Support Funnel Aims To Revamp Customer Support Services

Intercom, a conversational relationship platform (CRP), launched its Conversational Support Funnel, a framework that aims to help customer service teams…

Industry News July 15
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Intercom Inbox Aims To Improve Customer Communication Management

Intercom Inbox Aims To Improve Customer Communication Management

Intercom‘s Inbox is designed to enable sales and support teams to host all of the information and tools…

Solution Spotlight August 5
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Chatbots 2.0: Marketers Leveraging Automated Conversations Throughout The Buyer's Journey, Tying In ABM

Chatbots 2.0: Marketers Leveraging Automated Conversations Throughout The Buyer’s Journey, Tying In ABM

Chatbots have become more commonplace in B2B, as buyers expect more conversational engagement with brands. In fact, it…

Industry News April 17
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Intercom Launches Bot To Answer FAQs, Accelerate Customer Service

Intercom Launches Bot To Answer FAQs, Accelerate Customer Service

Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…

Industry News October 15
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Intercom Expands Custom Bots Offering With Video Capabilities

Intercom Expands Custom Bots Offering With Video Capabilities

Intercom's latest release, Video Bots, aims to combine the personalization of video with the automation of bots to…

Solution Spotlight September 14
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