Latest In: customer experience

customer engagement customer experience Forrester personalization research targeting targeting and personalization
How High-Growth Companies Are Navigating The 2023 Downturn

How High-Growth Companies Are Navigating The 2023 Downturn

When we were developing Forrester's “Planning Guide 2023: B2B Marketing Executives,” we specifically evaluated our 2022 B2B marketing…

Demanding Views April 7
content marketing Customer Advocacy customer experience customer retention customer service Uberflip
3 Ways To Turn Your Customers' Bad Experiences Into Positive Outcomes

3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes

As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…

Demanding Views March 31
chatbot Conversation Intelligence customer conversations customer experience email marketing personalization Sendinblue
Sendinblue Launches New Feature To Help Manage Customer Conversations

Sendinblue Launches New Feature To Help Manage Customer Conversations

Quick Scoop: Sendinblue unveiled a new chat widget, Conversations. Conversations is designed to manage customer communications across all…

Industry News March 29
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