Canvs AI, an insights platform built to unlock costumer and employee feedback, raised $15 million in a funding round led by Fulcrum Equity Partners with participation from other investors. The company plans to use the capital to accelerate product development and customer success and expand its go-to-market (GTM) initiatives.
The Canvs AI platform is built to unlock critical insights in unstructured feedback from multiple sources, using a combination of patented, natural-language algorithms and a newly released generative AI co-pilot, AI Story Assist, that presents users with an automated narrative about their data. Canvs AI seeks to investigate data with plain-language questions and produce easily understood and quantifiable metrics into emotional reactions.
“Brands are already sitting on a mountain of feedback collected from their survey tools, customer support chats, interview transcripts, reviews and social media,” said Jared Feldman, Canvs AI Founder and CEO, in a statement. “But it’s incredibly inefficient — if not impossible — to generate meaningful insights from it. Canvs allows insights, customer experience and HR leaders to unlock significant business value for their organizations by turbo-charging time-to-insights and empowering empathetic decision-making.”