Salesforce to Acquire Fin to Boost AI Capabilities
Key Takeaways Salesforce is acquiring Fin for about $3.6 billion to strengthen its AI-powered customer service capabilities and…
News Brief June 23
Latest In: customer service
3 Ways To Turn Your Customers’ Bad Experiences Into Positive Outcomes
As the saying goes, sh*t happens. But just because bad experiences are part of life doesn't mean they…
Demanding Views March 31
Salesforce Unveils Contact Center To Transform Customer Service
Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company…
Industry News October 27
B2BMX 2026 Keynotes Now Available on DemandGenReport.com YouTube Page
Key Takeaways: B2BMX 2026 keynotes show that strong B2B marketing blends practical AI use with human trust, brand…
Blog May 11
Salesforce Introduces New Version Of Service Cloud
Salesforce unveiled a new version of its Service Cloud product – Service Cloud 360. The revamped solution aims…
Industry News April 21
New Research: 81% Of Customer Service Teams Have Accelerated Digital Initiatives To Improve Operations
New research from Salesforce shows that 81% of customer service teams have accelerated their digital initiatives to meet…
Industry News December 9
New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021
According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have…
Industry News November 11
Reachdesk Raises $6M To Expand Direct Mail Software Globally
Reachdesk, a direct mail and corporate gifting software platform, has secured $6 million in funding to expand its…
Financial News September 3
Salesforce To Acquire ClickSoftware For $1.35B
Salesforce announced plans to acquire ClickSoftware, a field service management solution provider, for approximately $1.35 billion.
Industry News August 9
LiveChat Aims To Power Customer Service, Marketing Teams With New Chatbot Features
LiveChat offers live chat and help desk software for businesses. Through a new integration with the company's other…
Solution Spotlight January 28
Intercom Launches Bot To Answer FAQs, Accelerate Customer Service
Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers' most…
Industry News October 15
How To Capture Customers At Their Peak Of Interest
Too often, a prospective customer visits a company's website outside of normal business hours. Whether it's early morning,…
Demanding Views May 15
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