Outreach Announces New Sales Enablement AI & New Platform Features

Published: May 11, 2020

Outreach, a sales engagement platform, unveiled a new Knowledge AI Assistant (Kaia) and platform capabilities at its recent Unleash Virtual Summit 2020 event.

The AI Assistant is designed to provide secure sales enablement intelligence, advanced task automation and organization and management capabilities. Outreach designed Kaia for web conference integration that enables users to conduct meetings and track important data from sales conversations to cater the right follow-up.

Outreach Kaia features:

  • Call-recording and speech-to-text transcription capabilities;
  • Content cards that provide information on a requested topic;
  • People cards that summarize known information on clients; and
  • Meeting summaries.

Kaia is also designed to highlight critical action items for sales reps to complete, bookmark important information and ensure the privacy of its users by storing all data and recordings in Outreach’s servers.

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“I’ve been waiting five years for Outreach Kaia and we are very excited to be bringing the next generation of sales technology to life,” said Manny Medina, CEO of Outreach, in a statement. “Now, more than ever, sales teams need Outreach Kaia — especially when so many of them are working remotely. Outreach Kaia’s ability to surface real-time information exactly when a sales rep needs it during a live conversation is powerful.”

Outreach has also announced additional features to its platform, including:

  • Sequence intent reporting, designed to classify the intent of a prospect based on their responses into categories, identifying which accounts are the most positive and likely to engage;
  • Voice connectors that aim to allow users to launch outbound and take inbound calls directly within the Outreach platform; and
  • Buyer intent scores from Bombora, designed to gauge which accounts are likely to buy based on a scoring of intent data.

The new Outreach features are now available, while Outreach Kaia will be released in late 2020.

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